Privacy notice
We respect your privacy. This notice explains how we use the information you provide when you request an experience, ask a question, or seek booking support.
Information we collect
When you submit a request, we may collect contact details and trip-related information such as your name, email, phone number, preferred date, and traveler count. If you include questions or accessibility notes, those details are used to respond appropriately.
How we use information
- To check availability and provide confirmation details
- To respond to messages and handle booking questions
- To improve clarity around inclusions, timing, and participation guidance
- To send email updates related to your request when you opt in via the form
Sharing and safeguards
We only share information when it’s necessary to confirm or support your request. We take reasonable steps to protect information from unauthorized access. If you have concerns about how your information is handled, reach out through our support desk.
Your choices
You can choose whether to agree to receive email updates in your request. If your plans change, you can contact us to update your message or ask questions about confirmation.
Retention
We keep information only as long as needed to support your request and meet reasonable business, legal, and operational needs.
Questions?
If you want to ask about your information or request changes, please contact our support desk.
Note: This is general guidance and may not cover every situation. If something is missing, we’ll clarify directly.